Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

SHIPPING

How long does shipping take?

All domestic orders will be prepared and shipped within 3-5 business days excluding all major holidays, and sales events. Items will be prepared and shipped the following business day where applicable.

Please view our Shipping Policies.

Do you ship worldwide?

Currently we ship only with the United States. In. time, we hope to offer worldwide shipping.

RETURNS

How do I return my item?

Add AnswerPlease feel free to contact customer support with any concerns or problems you may have with your order. Returns or exchanges will not be honored unless there is a mistake on our part. If honored, return grace period will start 7 days from the date of confirmed delivery, items must be in unused condition and in the original packaging. Please note, customer is responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You can contact us for all questions regarding return policy at the_blooming_lotus@outlook.com.

Please view our Return Policy.

PRODUCT CARE

Candle & Soap

What are some tips for making the most of my candle?

1. Burn candle long enough

so wax melt reaches the

jar edge to prevent

wax tunneling.

2. Trim your candles

wick to 1 /4" inch

before lighting candle

each time.

3. Burn candle no more than

4 hours at a time and do not

burn candle with less than

a 1/2" of wax remaining.

4. Keep candle away from

fans and open windows.

5. Keep candle away from your beloved children, and pets.

6. Never leave a burning candle

unattended.

7. If candle was trimmed to low, evenly scrape or melt away a little bit of wax.

8. Use a candle snuffer to put ou candles. This reduces the smoke.

What are some tips for my soap?

1. Store unused soap bars in a dry, well-ventilated area and away from direct sunlight or heat to prolong their life.

2. Keep your soap on a well-drained soap dish at all times to avoid it getting soggy.

3. Avoid fully submerging your soap in water and keep it away from shower spray when not in use.

4. We recommend the use of a soap bag, loofah or wash cloth. Rub your soap bar back and forth against your wet bath glove, loofah or wash cloth to achieve lather (just a couple swipes is all you need), rinse and repeat if necessary.

PAYMENT

What currency is your store in?

Our store currency is in American U.S. dollar.

What payment options do you accept?

We currenlty accept Visa, Mastercard, Discover and Paypal.

Frequently asked question

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Frequently asked question

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Didn't find what you were looking for? Feel free to contact us at any time!