Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

SHIPPING

How long does processing and shipping take?

All domestic orders are processed and shipped within 3–5 business days, excluding weekends, major holidays, and sales events.

During busy periods, such as new product launches or promotions, processing times may take slightly longer. Orders placed after business hours or on weekends will begin processing the next business day.

Once your order has shipped, delivery times may vary depending on the shipping method selected at checkout. You’ll receive an email with tracking information so you can follow your package’s journey. Please check your span and junk folder if you do not see this email in your inbox.

Please view our Shipping Policies.

Do you ship worldwide?

Currently we ship only with the United States. In. time, we hope to offer worldwide shipping.

RETURNS

How do I return my item?

We want you to love your purchase! Because each product is handmade in small batches, returns or exchanges are only accepted if there is an error on our part (such as receiving the wrong item or a damaged product).

If your order qualifies for a return, please follow these steps:

  1. Contact us first – Email us at the_blooming_lotus@outlook.com within 7 days of delivery with your order number, photos, and a brief description of the issue.
  2. Wait for approval – Once your return is approved, you’ll receive instructions for sending your item back.
  3. Package your item carefully – Items must be unused, in their original packaging, and include all labels.
  4. Return instructions – if approved, we’ll cover the return shipping costs and provide details for sending the item back.
  5. Condition requirements – returned items must be unused, in their original packaging, and in the same condition you received them.

Once your return is received and inspected, we’ll notify you and issue a replacement or refund if applicable.

Please view our Return Policy.

PRODUCT CARE

Candle & Soap

What are some tips for making the most of my candle?

1. Burn candle long enough

so wax melt reaches the

jar edge to prevent

wax tunneling.

2. Trim your candles

wick to 1 /4" inch

before lighting candle

each time.

3. Burn candle no more than

4 hours at a time and do not

burn candle with less than

a 1/2" of wax remaining.

4. Keep candle away from

fans and open windows.

5. Keep candle away from your beloved children, and pets.

6. Never leave a burning candle

unattended.

7. If candle was trimmed to low, evenly scrape or melt away a little bit of wax.

8. Use a candle snuffer to put ou candles. This reduces the smoke.

What are some tips for my soap?

1. Store unused soap bars in a dry, well-ventilated area and away from direct sunlight or heat to prolong their life.

2. Keep your soap on a well-drained soap dish at all times to avoid it getting soggy.

3. Avoid fully submerging your soap in water and keep it away from shower spray when not in use.

4. We recommend the use of a soap bag, loofah or wash cloth. Rub your soap bar back and forth against your wet bath glove, loofah or wash cloth to achieve lather (just a couple swipes is all you need), rinse and repeat if necessary.

PAYMENT

What currency is your store in?

Our store currency is in American U.S. dollar.

What payment options do you accept?

We currenlty accept Visa, Mastercard, Discover and Paypal.

Didn't find what you were looking for? Feel free to contact us at any time!